Corporate responsibility strategy
TNT’s corporate responsibility (CR) strategy is founded on five internationally recognised management standards: OHSAS 18001 for workplace safety, SA 8000 for social responsibility, Investors in People for personal growth of employees, ISO 14001 for environment and ISO 9001 for operational excellence.
TNT’s four pillars of its CR strategy are: employees, the environment, other stakeholders such as customers and subcontractors, and voluntary contributions to society. In 2009 TNT defined 10 key focus areas in these four pillars, each reflected in a number of KPIs that will enable it to measure the progress.
1. Employees
- Health & Safety
Reduce absenteeism and eliminate fatalities from TNT’s owned operations by managing serious accidents, lost time accidents and blameworthy road traffic incidents - Human rights
Ensure human rights, diversity & inclusion - Employee engagement
Increase number of positively engaged employees
2. Environment
- CO2 footprint
Improve carbon efficiency of operations - Air quality
Improve air quality of operational vehicles
3. Other stakeholders
- Customer satisfaction
Increase customer satisfaction - Green services
Increase turnover realised with green services (including compensated CO2 emissions) - Subcontractors
TNT approach to the selection and management of CR performance of subcontractors - Suppliers
Increase use of sustainable purchasing
4. Voluntary contributions to society
- Moving the World
Increase active involvement in Moving the World’s activities