What our customers think
We know our business is all about our customers. What they value, their needs and their preferences. And making sure our products and services really deliver. That’s why, at TNT, we put a huge amount of effort into getting to know our customers, through surveys and regular contact. And then making sure we act on what they tell us.
We measure customer satisfaction and loyalty twice a year, reaching at least 60% of our trading account base. We get in touch with everyone, from global businesses to small and ad hoc customers, covering all lines of business. And we ask people about every aspect of dealing with us, from booking through to invoicing.
We aim to always exceed customers’ expectations. And we encourage our people to go the extra mile.
What our surveys tell us
Once every quarter, we carry out surveys among consumers and business customers, as well as collecting information through Infomart GfK, from 13,000 customers on four customer values. The graph below shows our survey results from the last five years.
